Project managers when a project is often considered to be the customer "problem" leading to project delay, for example, to confirm the completion of part of the needs of customers, customer needs analysis to confirm if the customer does not confirm that the project can not go on or postponed.
Here to say that "customer problem", if the customer that is indeed their own problems, it is not a problem, clients will agree to an extension or pay, but most customers do not think that is their problem, which really become a problem.
Customers such as the need to confirm the customer does not confirm cause can not continue, and the client does not agree, because the customer did not confirm that this matter should be included in his plan, he has no plans that day back to your question, perhaps one day he needs dating, travel it, who knows? caused this problem, because many of our project manager did not let customers know that this day should answer your question, not a date, if he knew, or dating, then an extension or pay more fee is the price of love, customers have the option, you control him? with thousands of pieces from another girlfriend, I thiazolyl, so worthwhile.
However, if you do not let him advance to answer your question into the scheme, the date, you have to him to answer questions, customers are increasingly disgusted, just like you and girlfriend are kissing, to individuals that a minute, answering a questionnaire first?
To solve this problem, it is to our customers as part of project success, it is an important part, you put it as a resource, such as a potted plant when you are programming, you write programs to chat with you beautiful (if not possible, Ha ha), but you really take him as a project success, put it in your "control" of the range (as long as the tube of the facts, do not pipe the name of friends), so called virtual management clients.
With this awareness, we began to put "array" "array" is to win the war of law, such as playing the "Battle of Red Cliff", need to Huang Gai, Zhou Yu, if not two people, you're the boss Yeah, not to you, you will not hit the chanting, no, I rely on, the boss must be some way, Chinese people so much, the boss will give you a week to ensure buttoned.
If your customers understand technology, knowledge management, and you put it as "Zhao Yun", pioneer, and if your customers are fools, that would not hand over Cao Cao, to find "Zhao Yun" Quya, a word to customers placed in front go.
Now, the person who is your customer. Is easier on your people, who let customers there ye people?
Crap too much, now get on with solving the problem at the beginning
1. Listed in the project plan, such as iterative Yeah, so, remember, the customer feedback into the plan
2. Allocate tasks, remember, the customer feedback from the task to be distributed to customers
3. At this time customers will make their own plans (of course, that we are only interested in our part of the date when will ye would not care)
4. Plans must follow.
5. Update Plan
6. Back to the second step, the following issues repeatedly. . .
I would like to avoid the extension of the above methods can not be sure, but only to the greatest degree of reduction. Customers have their own tasks, appointments will naturally change to other days, but not necessarily, after all, both dating, so that regardless of how clients choose for us not affect customers may choose a date, extension and mostly willing to pay , then ye have to play two days of games (Warcraft, CS) bar, so good, I ye old fishing without him?