Introduced a general, business to achieve knowledge management, we must cross the threshold of the following seven technology.
In the current "information explosion" in the background, no knowledge of modern information technology, management can not imagine.From this perspective, modern information technology, knowledge management is the real catalyst for the effective implementation of knowledge management is a prerequisite.
Knowledge Management (Knowledge Management, KM) technology is the basis for effective knowledge management is to help people acquire knowledge, store knowledge, sharing knowledge, using knowledge of a technical system.From the broad perspective, knowledge management technology is not limited to computer technology, the other's for acquiring, storing, sharing use of that knowledge within the s Organizational traditional technologies, such as Dangan management, document publishing technology Bian Ji, Faxing technology Dengbelong to the scope of knowledge management technology.Typically, enterprise knowledge management to be achieved, we must cross the threshold of the following seven technology.
Portal: Supporting a wide range of data sources
Portals (or enterprise portal) has now become a knowledge management system within the organization standard.For users, the portal technology to solve the first problem is to support a wide range of data sources, including ERP, mainframe data, Lotus Notes, databases and word processing and spreadsheet documents.Through from the back office systems such as SAP, Baan and other business information extraction, indexing, Internet and Intranet connections based on the content.Another problem is the gateway must be built on a powerful technology, and scalability of the system for storing and organizing data, otherwise the system will not accept Daliang the user.Back-end database must be dynamic, not static, which means that the data source and display the data between the desktop is a very complex connection.Therefore, an enterprise portal must also have a front-end interface.The interface must allow new users to learn, has a strong ability to display data.
Search engine: impromptu retrieve information
Knowledge management is an important question is how fast and vast amounts of unstructured data, and accurate, but also all the required data to find the user.There is no doubt that search is the core technology of knowledge management, retrieval efficiency and quality determine the advantages and disadvantages of knowledge management solutions.
Retrieval usually takes two options: First, the document included in an ordered structure, and then extract the document structure rules (search), this method is also known as text mining; Another option is to establish the structure, the userfree to enter in the search when the search word or phrase, by the system to match, and by matching search terms to document the frequency of statistical rules to the user, that full-text search.Domestic users, the Chinese and English search retrieval technology is not synchronized, there is much work to do.
Workflow: fast transmission of information
Zhishiguanli a very important the goal is to "any person at any time Keyidedao own can get any information", which need to provide work flow Ji Shu Zhi Cheng, Bao Zheng information within the organization and knowledge to facilitate quick transmission.
Workflow process modeling mainly related to theory and methods, model validation and model simulation method, the distribution of resources and coordination environment.Although workflow technology from the initial embryonic development up to now has made great progress, but not mature.Currently, workflow technology is the main problems: the different standard is not compatible workflow technology, processing capacity is limited, would not be suitable for large loads such business.
Distance Learning: Get more knowledge
Distance learning, electronic learning (e-Learning) as a knowledge management technology in an important aspect of the organization assume the role of access to knowledge workers, the general techniques include learning management, content distribution, content creation, technical.
Real-Time Collaboration: Knowledge Sharing Implementation
Real-time collaboration technology in knowledge management technologies assume an important role, discussions, shared workspaces, instant messaging, video conferencing and other technologies need to be a knowledge management technology in the areas of real-time collaboration.Knowledge management knowledge sharing is one of the most difficult implementation, and real-time collaboration technology was knowledge-sharing provides a powerful tool.But the problems are real-time collaboration technology standards are not uniform, has now achieved some of the technology did not exist between the uniform standard, and not well between them to connect, via the Internet for the transmission of multimedia can Huan Da Dao Henhigh transmission speed and so on.
The good news is that many large companies are undertaking real-time collaboration technology standard XML-based Web services technology, J2EE Enterprise Edition, and IP voice transmission.The flexibility of these technologies can be with different composition.Content Management: Focus on unstructured data
Knowledge Management in the content management technology is the development of data management as developed, the content management processing of objects in scope than the traditional relational database management system (RDBMS) data structure of a wider deal, in addition to general text, documents, multimedia,streaming media, but also include Web pages, advertisements, procedures (such as avascript), software and all digital assets (Digital Asset), that all structured data and unstructured documents.Neirong management solution program focused on solving a variety of unstructured or semi-structured collection of digital resources, management, utilization, Chuan Di and value-added and integrated into the structured data information system such as ERP, CRM, so as to Zhexie applicationssystem to provide more extensive data sources, which will make use of the data modeling, version control technology, search technology, document routing technology.
Document management: in a unified platform
Knowledge management technology in information technology in document management and document management in different, more similar to the traditional work of file management.It has the Category Archive, the external characteristics of management, keyword management.Category archiving documents for the various genres into the knowledge management system document management system.External features can automatically extract the document management capabilities of the external characteristics, and to allow the external characteristics of the document retrieval.Key words management feature allows users to search key words given in the document.Document management is the original value of the most important systems first processed by different types of documents in a single unified management platform.
In theory, organizations can take full advantage of the above, if the knowledge management technology supported by efficient management, organizations are able to achieve most of the knowledge management needs.But this category also have questions such as: Yao Nei's Renhe staff do organizations Keyidedao organization already released any personal Yongyou permissions, which use to manage Ji Shu Zhi Shi above categories mentioned in Men Hu's technology, search enginetechnology, document management technologies, which are different techniques often rests in the different knowledge management technology provider Shouzhong, Dao of the user, where the combination of different technologies would be restrictions on the user's use of applications, making full use of knowledge management technologies can notThe role of knowledge management infrastructure.This is all kinds of organizations in the implementation of knowledge management should seriously pay attention to.
Categories of traditional knowledge management techniques