In recent years, the growing popularity of software as OA, OA software's ease of use and unprecedented attention. As a mature and important sign of OA, OA's ease of use as an important criterion for evaluation of software quality, and even a selection of some of the key elements of the user, then how to evaluate OA of the ease of use as well?
According to national standards of quality software GB-T8566 - 2001G, software quality can be evaluated with the following features: functional characteristics, reliability characteristics, ease of use features, efficiency characteristics, can maintain feature, portable features. One-to-use features refers to the provisions of or by a group of potential users to use the software required for the evaluation of effort and a set of related attributes.
Simply put, is that users pay to use the software how much effort to make the kind of evaluation. If the user can easily and fast to use the software, then the effort is small, assessment naturally high, we say that it's easy to use and good, otherwise poor ease of use.
For the average user, difficult to establish a professional software quality evaluation system, especially the software's ease of use, though know it is important, 但是 often do not know from where to start Lai assessment, can only rely on feelings and impressions, there is a generally perceived. If you want the regular number, the customer to evaluate the following three aspects, namely, easy to understand, easy to learn and easy to operate.
Understandability: easy to understand the nature of the software with the user understand the logic of concepts and their application relevant to the efforts spent by the software attributes. This feature requires software development process of the formation of all document language concise, coherent, understandable and unambiguous statement.
View, easy to understand the basis of the software easy to use, it is mainly in the following three aspects:
1, promotional materials: promotional materials should be realistic, concise, and not excessive packaging, depicts an idealized picture. But many software programs written for the users, in order to show their advanced nature, piling up a lot of abstract concepts and theories of fashion, and exaggerated the role of the software, it seems omnipotent, power cap and the future, bells and whistles of the program hundreds of pages written eloquent, like this "overawed" user, but Gaode user foggy.
2, function name: function name and the icon should be direct, clear, unambiguous, easy to understand, allowing users to see that this is doing, rather than guessing its role. But many features of the software on the user not to understand, document, documents, messages and announcements such as confusion. For example there's software in order to signal its "cooperative", adding "cooperative office" function, which in the end it is what to do, go in only to find the original is the document flow.
3, using the manual: manual should stand in the reader's point of view, give full consideration to the acceptance level of ordinary users, straightforward language to describe detailed, logical clarity, try to avoid jargon. As many technical manuals are written, using a large number of technical terms, while technical staff that is very simple low level operations in the computer users can not seem to understand, resulting in manual jerky, hard to understand.
Easy to learn of: easy to learn with the users of learning software applications (such as operation control, input, output) the efforts spent on relevant software attributes. This feature requires the development of user documentation provided by (mainly manual and detailed, accurate and clear structure, and language).
OA easy to learn interface requires the user to enter upon a glance, can be very intuitive, very easy to use features to find their own menu, it is convenient to complete the operation. Manual also requires standing on a user's point of view, each of the steps detailed, clear and easy for users to get help.
Good software easy to learn is the first step, OA software features a simple, ease of use far better than ERP, so many users feel about various OA, but a little more will find significant differences.
We use a relatively simple (regular feature, 100 users, the computer level General) of the OA system for comparison, use of OA should be done within 3 days to allow system administrators to the installation, initial setup, the user input and permission assignments to conduct a training, most users will be able to use common functions within one day of skilled, skilled use of 70% of the week features, namely, within a week the system up and running smoothly.
OA usually not easy to use administrator week 时间 to set, for Yi Ci training, most users need at least a week before being used together frequently used functions, require a month's time use 70% of functionality, Gong take a month to make the system truly up and running.
In this month, the company will pay the learning cost is high, including the time cost, financial costs, labor costs, hardware costs, energy costs and so on and so reduce the cost of the user's learning is essential.
Ease: ease of operation and with the user spent on operational control software to the property. This feature requires software for man-machine interface is friendly, interface design, scientific and rational, and simple operation.
Because of these characteristics, operable OA allows users to directly under the window prompt start to use, without too much reference manual and training. The operational difference between the OA is used up and stumbling, botch.
OA of the function and easy operation process design is very direct, for the completion of an operation in a window, such as send files, send the file to open the window, can be finished in one file type, title, text, attachments, and recipient of the Editor , then you can send out.
However, some OA need to select the file type, and then save, and then open the file edit page, resulting in a repeat operation, easy to operate, beginners often will not hire just saved the file type, do not even know how to send out This go around here and put people to around the "confused" the.
In addition, easy-OA the default and the options and more is to allow administrators to set a lot of default and optional elements, so that the operator would try to avoid too much manual work, as long as you can select an option. Document Flow in such document template administrator can set some detail as possible, you can set the default theme and process, you can set the motion for approval, so long as a normal user bring up the template, fill in fill in the blank, choose the Select All button on it.
In short, OA function although increasingly powerful, but should be more simple operation, because any product development are more and more a fool of. On OA, its highest level is to achieve "zero manual", that is no manual to help, we can directly start to use, requiring OA to do "when you want it seen, WYSIWYG." That is how you think it should be realized, it is how to achieve, what you think it should be the role, what role it is.