Office automation remarkable series of changes, one of which is the management of OA core by the transaction is being shifted from a simple integration of knowledge management, coordination office, in other words, knowledge management is the revolutionary advances in office automation is a new generationdirection of development of OA, but OA will provide the basis for knowledge management environment, as work to achieve knowledge management platform.
Changes in the core of OA management: Knowledge management
Office automation system after ten years of development, has entered into a new generation of collaborative OA era.OA can not only achieve business synergy organizations, departments and personnel synergies between, will also be able to easily combine a variety of internal and external resources so that more and more people realize the synergies brought about by efficient; andThe next question is this: how the system from the existing mining OA more information, to create more value? the answer is the introduction of generic knowledge of micro-management ideas.
In fact, knowledge management is a new generation of OA is different from traditional application of OA.In the tradition of OA, the company is around all the actions to carry out specific transactions, and OA will also aim to help businesses get rid of part of the manual work, to a certain extent, enhance operational efficiency.The information is based on the traditional OA simple documents, or other form of static data, the information depth of coverage and coverage is very limited, difficult to be condensed into knowledge, but can not create a good knowledge management system.The new generation of OA not only provides basic information and transaction management platform, is also concerned about the information and business processes that are included in the knowledge and knowledge management tools using a series of its acquisition, conversion, storage and use, to support enterprise knowledgeorganization's established.It should be said, the introduction of knowledge management is a revolution in the field of office automation, is bound to lead to higher levels of OA application.
As we further explore how knowledge management applications with the combination of OA, we could not help asking: what is knowledge management?
What is knowledge management
As Andrew.Carnegie said, "within an organization, the only assets that can not be replaced is the organization of knowledge and her staff." Knowledge is becoming the sustainable development of the enterprises the power source.In particular, the current society has entered the era of knowledge economy and industrial economy is different from the characteristics of its production capacity and Shangpin social surplus, competition is fierce, frequent changes in customer needs, adaptability of enterprises, decision-making ability and creative ability have raisedhigher demand.Therefore, the main force promoting social development is no longer the traditional natural resources, capital and labor, but knowledge.
So what is knowledge management? Reference Las worship (Karl E Sverby) from the epistemological point of view the definition of knowledge management is to "create value for intangible assets by the organization of art." In other words, knowledge is different from the traditional asset firstit is more to the "invisible" in the form of, for example, human experience, ideas and people skills to master, and intangible knowledge is priceless, knowledge management is a scientific approach to access, organize, share, update the knowledge of innovation in the enterprise management and operation of the organization to become the intellectual capital to the enterprise value.
So we said that knowledge management is a new management model, which requires companies to knowledge as the most important strategic business resources to maximize the control and use of knowledge as the key to improving the competitiveness of enterprises; from the level of practicespeaking, knowledge management on the one hand there is the need for timely access to a variety of internal and external information, data, documents, etc., on the other hand also need knowledge-related activities and adequate management and support, which requires the knowledge itself,use of knowledge, dissemination of knowledge activities, coordination of resources in areas such as unified.
OA support knowledge management
Understand the basic concepts of knowledge management, OA how should provide support for knowledge management? First, we look at the basic elements of knowledge management include:
Sources of knowledge: come from the content classification, knowledge, including skills, expertise, facts, ability, rules, laws, etc.; from existing patterns to the classification of knowledge, including explicit knowledge (all data, documents, materials, etc.) and implicitknowledge (in the minds way of thinking, knowledge, master skills and techniques, etc.).
Store of knowledge: knowledge of storage, including storage areas, storage in the form of the mode of organization.
Sharing knowledge: knowledge sharing is knowledge from another in terms of distribution, dissemination, so that knowledge of the user can maximize the access to knowledge, so that through the sharing of knowledge to realize their own value.
Use of knowledge: knowledge is to make use of knowledge acquired at the same time, into the skills, abilities, and the organization's intellectual capital.
Therefore, the corresponding, OA should be the elements of knowledge management to provide management tools:
Knowledge acquisition: In addition to the documentation ready, the knowledge of more present in the course of daily activities, and continue to produced and updated in the process.Therefore OA should expand its coverage of enterprise management, in-depth business operations, while knowledge management throughout all aspects of business operations, so companies can focus anywhere, anytime, track and capture the knowledge generated in the course of business, and timelyrecords, without having to write documents from scratch or simply to show the form of the document.For example, to obtain information from a customer to the signing of the sales process can easily be recorded at any time, after signing will automatically form part of the knowledge base; The other is the OA can be further expanded into the search, integrate and organize a variety of external informationplatform, and which for the visitor information into knowledge sharing.
The order of knowledge: knowledge of the original pattern is chaotic, so the need for a variety of structured and unstructured knowledge in order management.This includes the provision of various forms (PPT, EXCEL, WORKD, pictures, scanned) document storage; on the conversion of various data and information; provide a high degree of knowledge of the definition of the directory; provide subdivided, multi-angle share permissionssecurity settings; provide all kinds of knowledge to show platform; provides the link between knowledge and knowledge and so on.
The distribution of knowledge: Completion of the acquisition and consolidation of knowledge, the next step will need these valuable knowledge through various means widely disseminated.So on the one hand, knowledge can be displayed in various forms, such as internal and external websites, business news, electronic journals, and other related documents; the other hand can also subscribe through knowledge exchange communities, instant messaging, network schools, workflow, etc. for distribution;distributed object can be a department of personnel, but also for the entire enterprise or external partners.
Use of knowledge: knowledge distribution completed, the next step is to promote effective knowledge workers to learn, and to assess the transformation of knowledge and analysis.This includes knowledge of the inquiry, such as providing excellent information retrieval, knowledge association, knowledge maps, so that enterprises in the business process can quickly obtain the information needed to find; learning assessment and evaluation, providing a variety of learning and test tools; Knowledge Analysisand statistics, the knowledge from various point of view of the structure, content, and by reading the situation, determine the value of knowledge and personnel trends and so on.
Innovative knowledge: knowledge is to learn and use it later, will in practice generate new knowledge.Therefore, the use of knowledge management also need to create, communicate, exchange and other means to make new knowledge explicit, added to the existing knowledge system, and re-enter the knowledge acquisition, storage, sharing, utilization, cycle a new round of innovation in order toimplementation and accumulation of knowledge constantly updated.This includes any time in their daily work and facilitate the creation of knowledge; new knowledge quickly into the existing knowledge; and human resources management, and assessment of the accumulation of knowledge and motivation; break through organizational boundaries, dynamic and flexible communicationjoint force and other internal and external knowledge.
In conclusion, the process of knowledge management point of view, it is like a spiral, on the one hand, knowledge from access, organize, share, update, use, innovative, to get, this is an ongoing cyclical process; otherOn the one hand, knowledge through this cycle, the accumulation of knowledge itself constantly, constantly expanding amount of knowledge to the organization have become increasingly strong influence.Knowledge management platform from the point of view, a new generation of OA will expand and deepen their applications, knowledge management around the entire process, providing content management, knowledge retrieval, knowledge push, knowledge creation, knowledge, motivation, and a series of tools for knowledge analysis, while knowledge management from a narrow extension of document management to enterprise management and operation of the entire business segment, and its closer together, thus effectively enhance the knowledge management capacity of individuals and organizations!
Collaborative industry-leading supplier of office solutions for Pan OA micro software company for enterprise-wide knowledge management solutions, enterprise internal "knowledge management, collaborative applications, +" The new management model is in an open collaborative business environment,achieve information and information, people, service nodes and service nodes are all carried out in close association and full integration, making work together across geographic boundaries and organizational boundaries for anytime, anywhere, knowledge management can be more effective.