Cheng Huan's trip report: consumer behavior and consumption patterns continue to change, profoundly affected the content and the consumer spending outlook. Yesterday, reporter learned from the command center, Guangzhou, 12315, stock software and online shopping has become a popular complaint.
The most fresh complaint to the number of stock information and stock the software. Once red-hot stock market, the stock information problems become the focus of complaints this year. "Mainly reflects the consumer complaint information to the consulting company to buy the exactly the information or software, the company refused to collect service fee information, or to provide the software can not be used, resulting in huge losses of consumers." If Miss Xiao and Guangzhou signed a "software sales and service agreement", to pay the company 68,000 yuan services, provided by the company's stock software, information services, but since the use of the software, the company has provided information that Miss Xiao great loss, Miss Xiao request a refund, was rejected. The 12,315 survey, the company has disappeared, telephone number into space.
Complaints can also be seen from the contents of the changing times. For example, in the past so that consumers have a lot of mail-order complaints have quietly disappeared, replaced by a shopping and TV shopping network complaints.
"Consumers are spending more and more emphasis on intangibles." 12315 relevant person in charge that the "commodity and the overall declining proportion of complaints, the service class now accounts for 50% of the overall proportion of complaints shows that consumers Consumer Services become increasingly demanding, more and more emphasis on quality of life. "reporter from the statistical data to see the first half of 5068 complaints received service class, mainly concentrated in the intermediary, maintenance, laundry, restaurant, beauty salon and consumption are closely related to the life industry and telecommunications, postal services, cable television and other public service sectors.