nbxlyaoliqing: a kind of person I think should start at least difficult to communicate, it is fierce and it's, and he talks a little slower (under the right to calculate that, so the next stop) he is the curse words, and who owed him like , the customer really is a God?
Huo Nan: So, ah, so that busy he would not have time to criticize you, so you also call him feel things very thoughtful ah, (I met I will do this.) But most of the time I have been and the customer is talking.
N: very clever argument, but he was impatient
Fok: against such a person is under him feel anxious to know how you feel useless not said that. Officials estimated that he was not a great bar, a company's bosses are kind of, but are below those like claws.
N: not meet his call them there.
Fok: phone, then you more freedom on the ah, you can say that the latest offer I was not very well ask me to give you under our accounting on call back. It'll hang up and retrieve the phone active. You have more time to forget ah, or you say, please do more and so will, I estimate it would take time to calculate the general ignorance of, or a cultivation will give you the time it will not be on your . However, the general election clever point in front of a pretext to first hang up, you can see next to my blog I wrote something about telemarketing.
N: That I have seen.
Howard: Actually, this is telephone etiquette and skills is what I said in my experience or the training of people come to me just is not necessarily the best solution because the phone and chat interaction is the same as is if you live If you go according to a routine will be very stiff and can only say that in that case you may keep a cool head, then will be able to find a best solution
N: still get one is like a Shandong Province, heavy accent, side of the phone I told him that several times before they get to know his words, faced with this problem how to do? He came to the last sentence did not sound so.
HUO: You should say you can not blame customers fault. More to do business, this would not necessarily your usual is a lot of nice friends to do business, learn some local customs and language, I'm listening to it there was no great obstacle in Shandong because I was in Henan, but if the call to listen to Jiangsu, Zhejiang and Guangdong those places, I feel that language.
N: you said yes, but I have to think this person is very smart, so much for hanging finished phone I realized that a loss of them, so the second time he called, I asked him the last thing he would lie, that's pleasing to the ear, which is the loss of you that I, ah, ah Mandarin is not all about the same.
Fok: Haha this is your salesman to do the wrong point, generous, at least in front of customers is that, sometimes some customers are really killing me the urge to have gas, but I will bear with me and so I put him I called him, though his office shouting Yehao under vent like, but oh would not face as bad events of the. The service sector means to make people willing to do sales Amoy money means to make people willing to buy you things, I used a very stubborn thing aggrieved by the point I do not dry, see the manager so big, I call Yan's also a small I feel sick. But he performed better than I am, now I have learned a little bit under their own grievances, and
N: the original with age will feel really flat edges will become smooth, and now you are like this,
Fok: ha ha ah working hours will not work I would like my ah Zhi Xingzi I do not like the wronged their own.
Comment: 1. Face Xiong Baba who, of course, many of the other reasons, but it could also be their own reasons, such as they are not perceived in the neglect of others is unknown. By human neglect and lack of respect is very annoying, so those who do business in mind to do their share of things, manage their own. Customer calls to call you certainly will not.
2. Understand each other's frustration of the solution. Know where he is to make each other angry, improve myself ready for work orders, if even the other's anger can not be eliminated, not to mention what is good co-operation.
3. Stand each other's positions on the like, what would have happened if the other party is really a frivolous, certainly not worth the extra headaches for each other again.
Thank sales skills group administrator Huo Nan (non-existent death is http://oztnfs.blog.china.alibaba.com) for the group members continue to support and answers.