Beijing the morning of November 27, according to foreign media reports, CRM (customer relationship management) services company Convergys, said the report released Thursday, Twitter, Facebook or Youtube negative comments on the site may lead to a loss of business up to 30 users.
The report noted that the above comments on the site an average of 45 user audience, of which two thirds of the audience after seeing the negative comments to avoid or terminate further and related business enterprises.Convergys Senior Vice President Frank Berkshire Locke (Frank Sherlock) pointed out that the Web sites and video are fostering a new form of "silent loss of (silent attrition) phenomenon, that is, without the customer complaints that conversion Kadoba."
In the United Kingdom for the 2000 consumer survey, one third of respondents said the bad shopping experience will be put online.Shylock says, Google's popular video sharing site YouTube, the video, to consumers, "has a very significant impact."