About
Young International Group is the general office in Shanghai, was established in September 1997, for ERP software development and sales of mainland China, providing customers with enterprise-class implementation of Intranet solutions and cases, also responsible for the UFO UPS sales and services, is ERP software developer with more than 50 people, FT UPS sales of more than 30 people. To meet the needs of the 21st century e-business customers, recently introduced a new generation of Web-VPROERP large-scale enterprise resource planning system, the Internet, CRM + customer relationship management system, ISO +2000 document management systems and e-Moffice electronic mobile office system, as century represent the product.
Introduction
Before the business competition, win or lose only 20% to 30%, can be used to improve the internal management to make up, but in this knowledge management, Internet in command, winning or losing easily ten times, hundred times the era, how full are soldiers, improve operational efficiency , is already the company into the twenty-first century can not avoid. In the Lotus Domino / Notes platform developed customer relationship management system (CRM, Customer Relationship Management), is to provide a positive opportunity for business transformation to help companies build long-term cooperation with customers service network, greatly enhancing operational efficiency and customer quality of service.
Customer Relationship Management (CRM +) is a distributed operating base line, a number of profit centers, multi-product category, can be freely on the Internet on the professional CRM system. Operating environment for businesses to build the Logistical great program. Customer relationship management system itself, not only has strong business management, implementation, and business data warehouse, which emphasized the value of marketing management is not the price, more emphasis on the implementation of data-based approach rather than the free evaluation of evidence.
System structure and function
CRM +, including relationship management (RM-Relationship Management), Customer Complaint (HD-Help Desk), Support (TS-Technician Support), business seminars (SD-Sales Discussion) and information storage (MB-Market Bulletin) of five functions modules / databases and Web sign the nuclear case, two auxiliary services personnel information file database, closely related to each other, mutual assistance, to market information, business activities, technical services at one go, to enhance combat effectiveness of the overall business enterprise. Relationship management (RM) sustainability requires the maintenance of long-term relationship with our customers the ability, CRM + relationship management (RM) to the business staff and customers to enhance personal relations to the whole business relationship, so that inconsistencies in the paper business information as can re-use of business knowledge, and data analysis strengths and weaknesses of the business case is also the main entry to all other systems window. Customer Complaint (HD) is a good customer complaint handling process management, and solve customer problems, using both the standard question bank to answer the frequent question, you can import existing problems and solutions into a question bank part. All customer complaints will become the future product development or improvement of service very good reference. Technical Support (TS) Team-based technical support services, can improve the quality of service. Technical Support System (TS) to provide customer technical support resources allocation, and service status tracking. Business Seminar (SD) effective experience, and discuss, you can improve the overall business personnel combat and operational quality, service personnel can be business strategy analysis, trading forecast, Call Report and other information into discussion area for the relevant officer multifaceted thinking and and also a new staff next great case studies. Information Storage (MB) business knowledge management can save a lot of business people looking for information on the daily time, and can provide all the required information within the enterprise, including product standards quotations, product specifications, company profile, new product introduction, business knowledge and experience reports standard letters and e-cards, all kinds of industry trends and information, competitors, and product information, you can save 30% of business people every day looking for information and fax time.
System benefits
. Enhance personal relations and customer relations for the whole enterprise. Cross-regional sharing of information, enhance knowledge and competitiveness. Data-based guidance service personnel to complete business processes. Business strategy assessment to identify weaknesses in the use. Business seminars and experience, improve operational capacity. Integrity of customer complaints and services to enhance service quality. Effectively organize opponents information, so that to know ourselves. Prediction and management of unfinished business. Supporting operational staff of repetitive operations. Business method parameter setting, the system can grow and progress with the business
Users List
Chroma Group, China Medical Technology Group-wide Siping City Motor Group, Societe Generale Group
System Requirements
Operating system over Windows NT4.0 or Linux 2.2.5 Kenel Software Requirements Lotus Domino / Notes R5.02 or later server needs PIII MEM 128M (recommended 256M)