With the increasingly fierce market competition and the evolution of networks to NGN, how to balance the development of network technology and investment protection, rapid response to large customer demand for personalized and integrated services, is currently the focus of investment in building access layer issues.
Next-generation packet switched core network is based on the business-driven network, with existing network infrastructure is entirely different.For investments accounted for 70% of the overall network access layer is concerned, to achieve the integration of the access layer, there are still some problems and difficulties in service provision, the existing core network access layer network by using overlay network separationway, leading the business development by the switch model limitations and constraints, and the NGN contradict the idea of layered construction, business expansion and poor.
At this stage, many operators have been aware of these issues.In the integrated access network maintenance, operation and maintenance system, maintenance of the original and some scattered centralized network management system to large customers and the direction of the SLA service.Therefore, it is necessary to establish a "customer-centric, efficiency-oriented" integrated large customer network management system, integrated services for large customers to trends, do a good job maintaining the preparation of institutional transformation; the face of large customer demand for integrated serviceschanges in lower maintenance costs, ensuring network security, efficient operation at the same time, improve user response speed of the market to better serve customers and markets.
In this context, in order to improve the quality and great customer service response times, improve customer satisfaction and market competitiveness, and reduce the large maintenance of customer-related complexity of business needs and business customers as soon as possible for the building to a large customer network management centerpipe system, Datang Technology Co., Ltd. Soft Machine timely introduction of a large customer network management program, which the network by extracting the relevant quality, alarm and other information, match customer business information corresponding to realize the topology view of customers leasing operations, performance parametersquality indicators and other management to achieve great customer-end service assurance.Currently manages more urgent needs of large customers, including business-related professional IP Internet network and the PDH and other basic data.
Datang large customer network management system software, network management in the professional / comprehensive monitoring system and the hardware and software probes, based on the extraction of network alarms and performance data, and have the customer information and circuit information matching, logical view of the formation of customer network, display customer servicequality of the ability to provide the perspective of large customer dimension and performance of rendering the alarm interface, provide the means test, to achieve end to end business customers could be monitored.
Key management functions
1. Great Customer Information Management
Large customer base including large customer business data management and associated information management.
2. Large customers alarm monitoring
Complete perspective of large customer alarm present, the alarm event on the business impact of large customers, including warning information collection, Customer Impact Analysis, the list presented alarm, alarm topology rendering, alarm query and statistical functions.
3. Big customer alarm processing
Provides a large flow of information processing customer car alarm management, condition monitoring and fault handling can be short of big clients in the most effective treatment failure.
4. Network performance and test management
On a range of key indicators of network performance, network management and testing, including performance data acquisition, test management, performance reporting and performance management, query and statistics.
5. Customer Service Quality Management
Fault handling major clients include monitoring of the condition, quality of service monitoring, service quality analysis and customer service reports.
6. Big customer virtual network management presentation
Customer network management capabilities to provide rental features a large, large customers to self-manage and monitor their leases network resources.