Norton Antivirus manslaughter in the incident a month later, on June 18, Symantec, "quietly" introduced by the loss of user exposure compensation package put forward some conditions to give compensation for genuine users.
Yesterday afternoon, on May 18 Symantec Norton manslaughter compensation package given the news of the incident spread like wildfire, and the specific details of the compensation to be published in a separate call Symantec Web site http://www.symantec-chinaconsumerservice.com/.
The site information display, Norton paid experience in the life of genuine users manslaughter, if the application can be called "Special Services": one year of free access to extension services and free set of Norton Save & Restore 2.0.
Figure: Screenshot Symantec Norton compensation package of manslaughter
Impaired users to get the compensation required to provide a range of information, including the failure occurred due to misstatement of time, failure phenomena, by which way to repair damaged computer, genuine serial number, activation code and so on.Symantec confirmed that information is true and valid, will be within 10 working days of contact with the user, and compensation.However, due to system crashes to a user's actions result in significant loss of compensation costs, Symantec is not expressly said.
It is noteworthy that, Symantec Norton manslaughter will be compensated for the user will need to meet three conditions: First, use the Norton anti-virus software, Norton Internet Security and its related products; second, all to the virus byNorton paid the definition of the code of the user; Third, the use of Norton products in the May 19, 2007 within a period of one year.
It is reported that the site of its advertising agencies commissioned by Symantec Beijing Classic advertising production, and is still testing, will be responsible for compensation for manslaughter incident.However, in the media, the site was quickly shut down, now can not login.According to informed sources, Symantec may modify the users in the following details of the compensation package.
May 18, Symantec virus definition update, the Windows XP operating system and lsasrc.dll netapi32.dll two files judged to Backdoor.Haxdoor virus, and isolation, leading to reboot the computer can not enter the system after the seriousproblems caused losses to the large number of users.