Recently, a telecommunications company in Guangzhou to the newspaper reflect the work of Mr. Yu, he just bought near Acer 3634 laptop, publicity, said that support for WIFI, but not the wireless Internet access, Yu door for help, only made Acer Technology Centerinstallation of equipment, paid the price actually several times higher than the market price, also rejected the request of Mr Yu's return, it is very angry.
Legal experts said that if things are true, then Acer suspected of deceiving consumers, not only to the unconditional return, you may need to pay compensation according to law.
Can not claim to support WIFI wireless Internet access
Yu worked for a telecommunications company in Guangzhou, the office often to go out, always wanted to buy a wireless Internet access to computers.Acer's sales in the store, the staff told him, this 3634 model is selling an upgraded version of 3633, using the technical support WIFI wireless Internet access, and affixed to the arm looked Yu WIFI CERTIFIED certification mark.Think twice, Yu safely purchase this type of notebook.
Return home, Mr Yu to the computer connected to the wireless gateway, but, Yu found that the network computer, or Rom, several attempts are still valid.After inspection, Yu found this claim to support the notebook WIFI wireless Internet access is not the key to install the equipment - antenna.
Yu questioned by this newspaper said: "clearly committed to that support wireless Internet access, handrails affixed in a WIFI CERTIFIED logo, but not critical equipment, the so-called support for it not empty talk?"
Acer said the non-application of non-defective returns
Understand the problem, the April 12 pm, the owner of Shenzhen Yu Baohua bring friends to the gate of the ACER computer store request to return, store personnel said the technical issues to technical service center for testing later.
The technical services staff focus detection, the aircraft did not come with built-in wireless antenna, must be implemented by the ACER paid service service center to add wireless network card and antenna, WIFI wireless Internet access can be achieved, the device price is 700 yuan.
Yu to purchase did not say when the sales staff needs to install the antenna equipment, should be applied defect is grounds for return.Acer technical service center, said Mr. Zhang Lei, the aircraft was not standard wireless LAN antenna, has instructions on the packing list, there is no application defects, can not be returned.
It is understood, ACER ACER 36 Series products are low-end products, experts speculate manufacturers to cut costs do not rule out the possibility of eliminating the need for the antenna, but this will undoubtedly upgrade the application on the user's follow-up to great inconvenience, but the so-calledpacking list with the countries that have been severely criticized in terms of exactly the same stealth.
In addition, the market price of only 100-odd built-in wireless card and antenna, the ACER service and pricing is as high as 700 yuan, more than the market price several times, this practice will undoubtedly cast doubt on the integrity of ACER.
Acer and the quality of the door trap
This is a computer that appears by accident, or Acer 3634 computer all there this problem?With questions reporters visited the major computer stores in Guangzhou.Acer computer sales in the stores, the reporter noted, all Acer notebooks are the models labeled WIFI CERTIFIED logo, supported WIFI wireless Internet access, but also stressed that the promotional sales staff selling point.
The reporter asked the staff, are all signs affixed to the WIFI equipped notebooks are sure, the staff emphasized that the notebook only supports WIFI wireless Internet access.
It is understood that this model of Acer 3634 notebook, is an upgraded version of 3633, and 3633 is the recent exposure of alleged false advertising by newspaper, the normal screen exaggerated as "Regent" products.Yu response to reporters, said 3,634 were buying this laptop, the sales staff also said that the Regent widescreen notebook, the results "I found in use, also found that this so-called''Regent''there is a center of the screendead pixels. "
Yu told reporters have also reflected other issues, such as a microphone whistle serious audio interface deflection, DVD too much vibration and so on, "These issues seriously affect the laptop's audio-visual effects, but my major is business use, also do not really care,only a few days to appear useless, people get angry. "Yu said.
Experts urge consumers to dare Rights
Zhang, a lawyer for many years, said: "China's Consumer Protection Act clearly states: consumers enjoy they purchase and use of goods or services received the right to the real situation, and operators should provide consumersgoods or services on the real information, not to make false and misleading propaganda. "
He said Acer real obligation to provide consumers with comprehensive information, if indeed Acer 3634 laptop wireless antenna is not configured, then the WIFI is just an extension, they should not be supported WIFI wireless Internet access as a selling pointrecommended to consumers.Zhang said the lawyer, the case against Mr Yu, Acer will not only return should be given treatment, and should be given to acts of fraud and compensation for a reasonable explanation.
At the same time, experts advise consumers to buy notebooks in such advanced technology, the price more expensive product, to be reasonable about advertising, carefully check the product configuration, and, when problems arise but also the courage to protect their rights to protect their personalinterests.
When a reporter observe the unspoken rules have banned the industry?