Communication skills
Unless you can open both the production apparatus, but also produce tuna, otherwise, it seems you always have pre-sales, sales and marketing followed by customers. In order to cultivate customers and have a good reputation, you must make every effort to satisfy our customers.
The following points will help you with existing or potential customers long-term cooperation:
1, well aware that you are engaged in sales.
Please take both regulations are magnanimous attitude. Rather made a big business in trying to time sales mistakes committed, and do not all confused furtive's. Assume that a potential customer say: "Ha, you are ready to sell me something?" The best is ready for a quick and enthusiastic answer: "Yes."
If you think you are helping others to solve problems is to offer products that provide an excellent, then you are really not fit for selling out. Sales is your responsibility, not the best, not great pains can not be easily refunded.
2, please raise your questions.
Please try to ensure customers have the opportunity to tell you: what they like and do not like what the actual delivery date, who have the right to approve, they are prepared to use this product, what they used to have to buy good products, there are no samples They like to use words to describe what they did to buy the products or services.
If you're not able to start business, in all likelihood because you talk too much, too little mention of the problem.
3, assume that you are selling customized products or services, make sure that adequate inspection cycle, so you never need to give customers change and modify the task to choose between plans.
Customer is always right. Because if you tell customers that they are wrong, they can choose not to do your client. No matter who you are entertainment organizations, gardening maker, grocer, or a lawyer, if we require that the inspection cycle, you will profit immensely.
4, at the same time, the provisions in the agreement specific schedule of performance requirements, its clear enough to enable customers to understand: if they do not comply with the agreement, that will mean.
Customers are often sensible. If they know exactly the rules, generally very willing to comply. For example, suppose you as a customer booking a banquet hall wedding, breach of contract, then must pay 25% of the liquidated damages, if such a provision in the contract has also been clearly set out, the customer will agree to pay liquidated damages.
5, make every effort to establish your credibility, so your customers are more willing to believe you.
In the beginning of doing business should be customer's trust, which is essential. Thus, once the inevitable disagreements occur, can you have full advance and retreat room, easy to do your work. Before the problem occurred, please, put your past achievements and inform the customer referral of others, this will again try to remedy than the problems have had much more impact.
6, like him to talk about work, do not talk about your feelings or process.
Sometimes this is difficult, especially since you had just under a great deal of effort to learn such a skill, the customer has, however, easily allows you to destroy the efforts of the past.
The key is to be concerned about the product or service, rather than the customer's confidence or attitude. It is difficult, but extremely important.
7, made by the customer forced to question.
"If I meet in the × × × aspect of your request, you will buy our product?" Please also carefully set out a list, to include all of the other's demands.
Forced the issue of benefits and many advantages, no matter how not be overstated. It can force the client or potential client to tell you, What was he thinking about, that would force him to concentrate on this business, but also will expose all the problems to the table.
8, please provide more opportunities to customers, make sure you understand his or negative feedback.
Please again and again to ask: "What way?" Come back around and look at these ideas: one more question, so that potential customers have the opportunity to talk about. If you are more consistent with my idea, you will think that this is not easy. However, this is so powerful, so favorable, it's effective, once you do that, it must account will not regret it.
9, it all recorded.
When dealing with customers, please paper, pens, writing things sent to customers. Is now the era of e-mail and fax, and there is no excuse not to record everything. Please fond of writing, and never tired of it. Your customers and your accountant will be grateful to you.
One time, my wife and I would like to hire a contractor to complete a task, the results of the four individuals. I remember one particularly detailed notes. When we get the proposals, the proposal is one of the other person 3 times, and is thorough and comprehensive.
Ultimately, we can imagine who is hired.
10, engaged in sales should be gradual. Attract each other to buy, try to keep to your side to the other stations.
You can not put anything sold all at once, unless the barber or sell hot dogs. In general, the total includes several steps, to get people to walk with you step by step, gradually people trust you. The sooner you find such a step, the more effective your marketing calls.