1. Project background
Electrical Equipment Co., Ltd. Beijing Jian De is the General Electric Company (GE) Industrial Systems products, the lead underwriter.Is a professional sales power automation equipment, power monitoring equipment, switching components business, and GE formed a long-term partnership.
We always uphold the "integrity and pragmatic; cooperation and win-win" philosophy, adhere to "best meet the customer requirements," as the fundamental purpose, committed to working with customers to establish long term partnerships with multi-level, the whole process of comprehensivetechnology and services to support our customers long-term development, and jointly create a brilliant career.
Company main products are: General Electric Multilin series of protection, control, measurement and communications products and system solutions, VB2 Series 12KV vacuum circuit breakers, M-PACT series of low voltage air circuit breakers, RECORE series of low voltage molded case circuit breakers,and terminal distribution and control products.Power system harmonics monitoring and control products.
Due to rapid expansion, gradually increasing the amount of information customers and business opportunities for enterprises to bring a lot of potential sales opportunities.However, the information widely dispersed in various departments, all sales staff in the hands, can not be centralized and unified management of the sales process to potential customers not an effective means of tracking, resulting in varying degrees of wasting all kinds of information can not be fully utilized.How to solve this problem technically, so that the company's business continued to maintain steady and rapid development of the enterprise forward facing a big challenge.As is also provided for the enterprise information solutions for enterprises, Jian De Electric executives have long realized the importance of customer relationship management, CRM practice within the enterprise should be a matter of course try to, but also for the enterprise business in the future toCRM direction of expansion has also brought a rare opportunity.
2. Selection process
Many years ago the company began to explore the project in-house CRM software practice.At that time, through the multi-faceted assessment of CRM products, electrical Beijing Jian De chosen in early 2008 within the local community the best CRM solutions for SMEs Beijing providers to MrCRM.MrCRM is the leading CRM vendors SMEs, highly flexible platform and the feature is very suitable for the majority of SMEs in CRM practice requirements.
3. Implementation Effect
MrCRM system through the implementation of the different sales teams at any time by sharing the server's information, sales opportunities, customer information and project progress and other key business information to keep abreast of the latest situation.Success rate in sales, customer satisfaction has greatly improved, the sales staff time to be fully utilized, greatly reducing the search, organize customer information and sales force organizational distribution of the "tedious" work to achieve the basic projectobjectives.
About Beijing providers can MrCRM
Business Information Technology Co., Ltd. Beijing to (hereinafter referred to as providers to Beijing) is committed to providing specialized CRM and call center software, the degree as to provide comprehensive customer relationship management information solutions.Is the customer relationship management (CRM) software and call center (Call Center) in the development and service areas, one of the most powerful company through the complete application software, application consulting, program planning, system implementation, staff training,comprehensive system of post-service and other services to help companies quickly implement customer relationship management strategy.
In the CRM area, Beijing providers to CRM system is the development of version 6, has become the field of implementation of CRM software products are most satisfied and win a hundred management software, CRM top ten, management software, the most potential award, the mostpopular customer relationship management systems award and other awards.
In the field of Call Center, Beijing providers to IP call center system is based on technology-led, the traditional communication technology and the perfect combination of IP technology, the integration of traditional circuit switching and voice processing technology, enables users to communicate with IP communications between the traditionalselection capability, and efficient implementation of computer and network-based data, voice and multimedia communication and interaction.
Beijing providers to provide integrated platform for complete integration of CRM and Call Center, with full independent intellectual property rights, and can provide from consulting, design and software development and maintenance of 360-degree all-round service providers to present products that Beijing haswidely used and stable operation in various industries and with many success stories, has a strong R & D capability and rich experience in project implementation.The rapid growth of the company team, the current distribution of customers has covered nearly 2 / 3 of China, the country established a considerable brand recognition, has been widely praised.