Business is not good to do.
More and more difficult things to sell.
Some people say that we have entered the customer economy era - the era of a client having the final say.
Consider also makes sense: What the digital economy; what experience economy; what the traditional economy; what the new economy ... ....
No customers, they do not have all of the economy.
Customer economy, said the essence of the problem.
We engage in client manager system, but also the needs of our customers economic times.
Then, customer-facing economic times, the first thing we have to do what?
Our answer is: a company is to become an easy-to-business enterprises; in terms of each of our employees is to become a customer always has a warm service of the service provider; from a marketing point of view Shuzi , is to have a friendly interface.
The composition of a friendly interface, almost to our business and our staff requirements.
Friendly interface conditions must be met:
1, appearance: It is like our staff must have the same neat clothes.
2, stable style: the 3M Company, has a management staff are aware of the aphorism: "Our company's diversification has nothing to do with customers. "Most corporate organization and operation of the standard is always out of a motive - is the maximum convenience, resulting in the burden of customers. Companies like this, the interface is even more stable.
3, customer segmentation, in order to provide personalized service.
4, multi-functional.
5, allow customers to yourself, only your own experience is the most convincing.
6, the ability to understand customer demands.
Like Bill Gates said, will be our interface to do better, better better.
The importance of a friendly interface, too, with the development of the Internet industry, more and more prominent; the resulting work is like our heavy, one who can truly understand the wonders of it?
A great jazz musician, said: "Look at what the audience wants to hear, what they like playing way, play that way on their hearing. "
Listening to music is so, provide services to clients even more so.