Opening or greeting your customers pass on the words of the first 30 seconds after the words you speak; or is the first thing you say.It can speak the customer's first impression of you, remember that although we often say not to judge a person by first impressions come and go, but our customers first impression is often used to evaluate the phone sales staff!If the sales for large projects, the first impression is not too important, relatively speaking, then the phone sales, the first impression will determine whether you go on this phone is a key factor.
At this stage, take the initiative to call if you are a customer, it is important that your opening statement; if customers take the initiative to call you, your greeting becomes very important.Below, we will be to explore:
Prologue
Opening remarks will include the following five general components:
Greetings / self-introduction
Description of the relevant person or (if possible)
Call the purpose described (highlight your value and attract each other)
Confirm the feasibility of the other time
Shift detection requirements (problem-end)
For example: "Hello!I am a world sales training company Chen Zhiliang, Wang Ai a friend of your (pause) introduced me to you through the phone (if someone described it).I do not know you have not been exposed before the world the company, the world is the only sales training company sales staff to focus on sales growth of professional services company, I call you, mainly on account of your company as a sales person in charge, certainlyalso very concerned about the performance of sales staff who can improve the method.So, I would like to communicate with you by phone under a simple (pause).Convenient for you to call now?I would like to ask you a few questions (pause or not), your current sales training is how it?"
To above this sentence, you can tell what is and the corresponding opening of the five factors it?I think you can.
Opening to achieve the main goal is to attract other's attention, arouse his interest, so he was happy to work with you on the phone to continue the exchange.So, in his opening remarks stated value becomes very important, so-called value, that is, you let the customer know that you can help in some respects to him.Found, There is nothing more attractive to customers the value of attention.Statement of value is not an easy thing, you not only want to sell your products or services are of universal value but also the customers to you this, where the value of his, because the same products and servicesdifferent people, the value of expression is different.
In addition, to capture the attention of the approach are:
State your unique place, such as "biggest", "unique", etc.
Served you just talk about his competitors, such as "for the *** we have just recently provided sales training services, they are satisfied with the service, so I think it may also help you"
On his familiar topics, such as "I recently saw an article in the newspaper articles you write,"
Praise him, such as "I listen to your colleagues about your great deal of research in the ** area, so would like to share with you the next"
You can think of other ways to attract customers attention?
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Greetings
When you answer the phone, they should adopt a positive, cheerful tone, a smile to express your greetings:
Hello!*** I am.May I ask how can we help you?(Pause)
"May I ask just how to help you?"In the relatively common, but some people are not used in the country, so this sentence does not have to ask, the key depends on your customer base.
After greeting you can pause a little, the reaction of customers to see, or such customer openings.In general, customers will also introduce themselves at this time, and explains the purpose of calling him (why did he call this number.)When you pick up the phone, be sure to avoid the "Hey, you looking for?"Or" What happened?"Or" how?"Or just simply pick up the" ah ", such an approach will reduce your level of expertise in the minds of customers.
Our Inbound Call Analysis will focus on further detail, this is no longer multi-purpose ink.