Become more sophisticated in marketing today, our customers remains a very volatile group, how to increase customer loyalty has been our sales staff discuss the issue. Customer changes, often means a market changes and adjustments will be even accidentally local (regional) markets a fatal blow. If you are a good sales staff, be sure to polish your eye critical moment, lest you inadvertently lost customers to the company's market operations and adversely affect individuals.
Loss of customers, usually mainly in the following situations:
1. Rude, indifferent or not prepared in advance, for example, the demand made by the customer to forget or ignore the information before visiting clients not prepared.
2. Do not know who is responsible, has been telling customers that they have to report to higher authorities, it will lose value in the customer mind and trust.
3. Incomprehensible, wasting customers time, always remember the opportunity to communicate with customers is very valuable, treasure every minute with the opportunity to talk, improve sales efficiency.
4. Exaggerated benefits of your product or service, customers will not trust, trust is the basis of the sales process.
5. Hide the product note, the choice to save money or appearance of new products in advance, know the details of the product is the customer's right to respect for the customer is always right.
6. Best from each transaction, squeeze every penny, no integrity, good sales will be "a long line to catch a big fish."
7. Frequently changing trading, the clients will offensive, questioning the value of your brand, sales of the establishment of long-term relationship is negative.
8. Transaction, do not call to the customer to confirm everything is no problem, 99% to 1% because of this negligence be wasted.
9. Does not fulfill what you promised, no one customer is willing to sell without credibility long-term cooperation.
10. Do not call back or reply to messages, especially when problems arise, details of the sales process every key factor of success.