Leadership: a company in the 114 telephone inquiries, you are his leader, you can find fault with, first of all ask the company to find a few phones, what departments were a total of three newspapers to me, hoping the other man reported number ;
Customer: In a time when negotiations with the front desk you can play customers, prospects are not easily turned away to customers, but prospects may be returned directly to the market sector, achieving its purpose, we first need to find the necessary get the name of the object in order to successfully find the person you're looking for and contact information;
Friends, relatives, classmates: the current platform does not work, you must learn to "guess" at the phone, and strategies such as self-fuzzy description. Staff by other departments to find the target at the same time, to play the object you need to find friends, relatives, classmates, etc., because the personnel of other departments with low awareness of more than front, and that you are using familiar with the tone of each other's communication, the other is basically the heart of preparedness is not.
Advisor: When you need to find to find people who must remember not to sell you something, but to help customers to solve the problem, so you have the time to communicate with target customers, we must first understand the issues of concern to customers , so you can open it with the other clip, otherwise, you will be customers go to sell the ranks of harassing calls, then passive;
Secretary: When a consultant to you on as a secretary, and some work for the customer to uninstall the pressure and challenges, so that the other party know your presence, customers can learn more information, do not complain, steadily and surely to a period of time when secretary, you will have a lot of harvest;
Expert: From a secretary in the process, will find that your customers have a lot of problems to be solved, that you speak out when to use their expertise to solve customer problems and guide customers to the experts as to teach your customers, should do and should not do, what benefits do so;
Fireman: Obviously, firefighters are anxious customer anxious, when customers encountered Huoji things, you have to be in the forefront for the customers to solve problems, to increase the emotional and between customers;
Waiter: Do not look at the flight attendant position, salary is not high, but the waiter kind of alert is the average person can not match, the customer a little trick, a look, a little tone, and so the flight attendant's eyes, and act now to meet our customers demand, what do customers want what you can think of;
Wet nurse: to achieve this level and very high on, and can be appropriate for your client weaning, otherwise, the customer does not know the value of your existence. This role should be carefully used, when the client learn to eat rice, noodles, steamed bread when the wet nurse would be a childhood memory;
So do the sales start to finish, not sales, is the use of different roles to accomplish the purpose of each period. On sale on sale dry, use the unique advantage of sales personnel to perform different roles, to achieve the success stage.