Synergy with the activities of personnel staff the expansion of the region is becoming increasingly prominent in retail management that was particularly prominent,
"Baleno (Baleno)" is a well-known leisure brand, has 5,000 stores worldwide, including more than 2,000 in China, last year a turnover of 3 billion Hong Kong dollars. With business expansion and growth, Baleno company had not so important information is also on the agenda. July 2004, Baleno, CEO Lee Kum invited over as CIO, responsible for information technology. Lee Kum said, the Baleno this year's total investment in IT has 20 million yuan. Company is developing a new ERP system. Could start next year, BI (Business Intelligence) project, will further increase the IT investment.
However, the first after he took office Lee Kum super big question facing the company's collaboration platform. Baleno original e-mail communication software is used by an older version of the software, in the application process there is a lot of problems. For example, many people complained that sometimes can only receive part of the message, sometimes not received altogether, but also the phenomenon of frequent downtime; and security is relatively weak, often by viruses or hackers. Existing e-mail system does not provide any inbound / outbound control, such as server-side spam control, DNS blacklist support, server-side mail rules and to prevent spam and so forward. This product can only support a single platform, is not open. With increasingly stringent environmental requirements, a simple e-mail system will not be able to meet the growing demand. Choose a new software to replace the product as a pressing need.
After several months of detailed assessment and preliminary investigation, evaluation team that IBM Lotus products can satisfy the network infrastructure, component development, management, security, scalability and reliability requirements, is a true collaborative development platform, but also with the goal of building companies is very consistent. In addition, the assessment team on the services provided by IBM are very satisfied. Lee Kum super said, Lotus Notes more in line with our needs, but also as an important member of the IBM Workplace, can achieve internal coordination and sharing of information, work fast response, thus reducing costs, avoid duplication, improve work efficiency. "Currently, many users Xu Qiu Jian Dan's e-mail system is not only a, Ta hope Nenggou acquire a broader support of collaboration Tiji Ye Wu, Er Notes / Domino in the workflow, collaboration, document Guan Li Deng Fangmian the original Gongnengyiji clear of be favored by the future direction of the key factors.
Now, the Baleno's ongoing migration of old and new systems work. Lee Kum said, the year in September, Guangzhou, the first 300 users to migrate to the new collaboration platform, followed by Hong Kong, Singapore and other cities and overseas branches. After the system deployment, system maintenance and upgrade work will be IT support center in Guangzhou for Baleno.
IBM Software Group Lotus Software general manager of Greater China, Monograph America said, "staff synergy with the expansion of people's activities in the region is becoming increasingly prominent, and this is also reflected in the retail management more fully. Lotus NotesDomino has 20 years of history, the current the total number of clients has reached 118 million, and five million for each additional client application, there is a Lotus NotesDomino 1800 win came from competitors. "She also said that with the end of August the official version of Lotus Domino 7.0 release, The 7.x version of its follow-up to achieve a comprehensive "cooperative", then Domino will be fully achieved with the integration of Workplace Environment. IT Space used to say "may have conduits world." As the listing of the most influential high-tech enterprises, how to build and manage distribution channels across the country, Founder familiar with the Tao.
Collaborative demand
Channels for the development of rational policies, channels and major area agency staff need to communicate timely product sales and market trends and other information; distributor channels will need to keep abreast of the latest policy and price system; the company's new product concept, features, technology edge, professional knowledge, must also be communicated to the country in the first Shijian agents, distribution companies, by their communication to the end user, Yi Yindaokehu purchase products; Wei Bao Zheng Chanpinzhiliang, Ge Ji agency distribution business found product issues must be fed back to R & D department, the solution must be fed back to the levels of agent as soon as possible to enter the market before the final product will solve the problem ... ...
To this end, Founder of a information system needed to integrate the company's existing systems, so that people, processes, business and knowledge of the organization, and real-time channel with the channel share in the business management, sales tools, policies and class information, eliminating the "information island", set up flat, coordination of the channel system.
Through research, Founder Technology's competition selected click open collaborative application solutions to solve the channel synergy.
Collaborative solution
Founder branches for many channels across the country features and remote office, office collaboration, knowledge management and collaboration needs, and many other collaborative applications, click on science and technology based on Internet, WLAN, GPRS and other different network environment, business machines and Founder Founder notebook for the terminal, the Founder and its channel partners to deploy a competing open collaborative application platform (GENEKING).
Business Integrated Communication. Platform includes a highly compatible with mainstream email systems send and receive e-mail tools, the integration of innovative voice-mail, real-time communication, voice chat, SMS, remote management, e-mail encryption, digital signature, the sender management, spam filtering, etc. enhancements, and set up instant communication module, can send a message to achieve each other, mutual transfer files, real-time voice calls, phone records check and other functions, so as Founder build a complete set of integrated business communications tool.
Work together. Platform provides an innovative collaboration tools fit team - areas of cooperation, integration of online awareness, instant messaging, web conferencing, white board, synchronous collaboration features co-browsing, and BBS forums, card sharing, group scheduling, document sharing, etc. asynchronous collaboration capabilities to achieve information interaction and file sharing, as well as schedule management, discussion boards and other communication platform for different levels.
Areas of cooperation can be according to team needs, the organization and specific project-related content and information, call the members of geographically dispersed organizations to achieve collaboration with business partners. Area through collaboration, team members can network meeting held anywhere, share documents, information, arrangements for group scheduling, exchange business cards, exchange ideas, remote synchronization, so that team members, business partners, to achieve flexible and efficient business collaboration and group group interaction.
Relationship management. Platform has a strong business card management, relationship management capabilities such as data association. Can be personal information, contact process, communication records, scheduling, document notes and other information associated with each other, and have grouped on the business card, online updates, group sharing, advanced features, can be a key to start the communication with the contacts, notes, schedule management, and collaboration.
Synergy gains
Competition open collaborative business application platform powerful integrated communications capabilities, in significant savings in communication costs while, for the Founder created a smooth, safe, and stable communication bridge.
Areas of cooperation and relationship management capabilities will enable Founder of the resources related to clear and systematic management, so that the staff can quickly and easily access to information and knowledge needed, so that information is efficiently shared. By creating a variety of areas of cooperation, Founder Technology is based policy can be channel, product sales and other information targeted to publish, and handed down to the business units and subsidiaries; Division real-time understanding of branch offices, agents for, the price system, promotion and other information; branches, agents can also be timely feedback information.
Collaborative Application Platform through open competition, Founder Technology will spread around the staff and work closely together related operations, achieve two-way interaction with agents of various product lines and channels of business, effective management, and business development co-operation, and then establish a coordinated and efficient channel marketing system.
Please continue next column: "Cathay Pacific Fund collaborative value-added"
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What is collaboration software?
Collaborative software is the full use of modern networking and communication technologies, and improving regional staff communication, collaboration and management capabilities, and improving business management capabilities across the organization, thereby improving the overall management capacity when in fact, an extension of dynamic strain capacity and open ability to achieve a new generation of management software agile organization. According to product complexity and different position, can be divided into collaboration tools, collaborative software platform, three types of collaborative applications.
Collaboration tools are independent, function is relatively simple, some achieve collaboration software target software products, such as enterprise email, enterprise instant messaging, Web conferencing software and so on.
Collaborative platform software is more fully realized the goal of collaboration software, and work together to provide a complete application development environment and support the platform software, including integrated communication platform, team collaboration platform, application support platform of three parts.
Collaborative applications is the key feature of collaboration software with a variety of professional applications. Such as office collaboration software, collaborative software, sales management, collaborative inventory management software, and so on. Typically, the collaborative application software is built on top of collaboration platform software and collaboration platform using software provided by the collaboration engine for support.