First, the system design goals:
The system for real estate sales in the scientific, standardized, network-based requirements development, through to the front desk, customer files, sales, management fees and implementation of comprehensive management background, even if the front-line staff to implement activities accurately, reduce laborstrength, and also allows access to upper management needs information, play a supporting role in decision-making, so that the level of management to achieve a higher level in order to achieve greater return on investment and customer satisfaction rate.
Computer systems to participate in the daily business management of real estate being sold for the operation and management to provide a more adequate means of expression are as follows:
Real-time data:
For the management of the business to provide the most timely data, including the current status of houses, booking guests analysis, analysis of visiting guests, a variety of indicators such as completion of an accurate report, and provide more accurate and timely data sharing decision-making reference.
Unit hours of data:
At the close of business units, such as: front desk shift change, the end of business day phases automatically aggregated data to facilitate the operator's operation and enhance the system's archiving capabilities, reducing the likelihood of errors and loopholes for the management of an accurate grasp of the progress of workand methods to provide evidence.
During the analysis of data:
Period in a variety of business, including week, month, quarter, year, etc. to provide statistical analysis and comparative data for decision-making provide a variety of operational data for the development of prosecution and a variety of operating performance, including short, medium and long-term plans and the establishment of index systemprovide data base.
Casual analysis of data:
Undertaken by the Centre for the planning of a variety of business activities, promotional programs and incentives to track analysis, calculate the operating costs of each activity, in real time, periodically to reflect the operating conditions through a variety of data, to strictly control costs, provide operational status monitoringpossible.
In addition, market analysis, source analysis, the level of consumption analysis, project analysis, and so selling all kinds of analysis and comparison of functional operation of the market for the decision makers, cost control, business planning, and provide data for reference.
Second, the department set and business process
Sector Organization:
Functions of various departments:
Sales: visiting customer data entry (including the reasons for visiting, purchase intentions, customer the information, purchasing power and requirements; field sales (including reservation, booking, sale, etc.); change / check-out operations (including exchange / refundHousing date, cause, has been movement of payment, breach of contract processing, auto-room, etc.).
Marketing: sales inquiries, statistics, printing, sales analysis (including time, size, property, sales representatives and other analysis).
Develop marketing plans, price management.
Client Department: build customer information network, sub-sector, purchasing power, such as establishing customer profiles;
Record guest comments, through the requirements, the proposed meta-analysis, screening valuable information, sub-time statistical information on customer feedback.
Engineering: provide engineering progress, real estate information and other information, handling of customer design, decoration and other feedback.
Finance Department: Customer payment entry (including proof of entry for each owner has to pay and not payment, mortgage payments, etc.), late fee management, sub-period, single, and gradually cumulative.
Third, the system main modules
(1) front desk receptionist in the real estate sales management plays an important role, the module entry for the reception staff visit customer information in a timely manner, in accordance with the customer fill out registration cards to customers, accurate computer entry for the future to provide reliable statistics of the original queryinformation.
All the original classification by different categories of customer information organization, the formation of detailed, comprehensive customer database, this module can be easily passed to customers to track access and provide to print envelopes, birthdays and other functions automatically prompts customers for marketing activities with ease.
Meanwhile, the reception system can easily view customer history file, in accordance with the industry, the purchasing power of the statistical summary of the different categories, and detailed inquiries, the number of customers visiting, visiting time, purchase intent and other information.
Related modules: the room status inquiries and sales files, price management.
(2) Sales Operation:
Sales including field sales operation module, change / check out operations, sales guide, sales control tables and other functions.
The real-time entry module, dynamic refresh, timely and accurate reflection of the current room status.Easy to check all the rooms have been sold, reserving rooms, rest rooms, check room sales details, sales staff sales performance.
Subscription information management capabilities of the owners of the subscription information to register, change, change, and other work at the same time dealing with subscription information relevant to the management issues are Pro fixed, homogeneous set, tart fixed, unit Diaohuan and so on.
In addition, the module also provides the sales guide, sales control table, benefits etc, to make sales operation more flexible.
All operations are to retain the date of operation in order to clearly define the responsibilities.
(3) Sales Control:
By operating the console, sales supervisor or manager can see the scene at any time the sales situation, do not enter all the information in this section.
Reserve: View reserve the room details, including the applicant, unit, date of application, retention time, notes, etc.; Reservations: View reservation details, including booking people, their units, the target date, pay a deposit situation; sale: View the saleRoom details, including the purchase of people, unit, date of purchase, the contract is signed and so on.
This module can also be controlled through the sales room status table for all real-time monitoring and control.
(4) Charge Management
Charges after the management module for a variety of housing sales management, including the cost of expediting, receiving, recovery of funds forecast, the analysis of recovered funds, individuals and the management of the overall payment schedule, all the subjects of management fees, day in cash,Bank of receivables management.
This module can be completed by charges associated with some of the work, the main contents include: payment reminder, payment voucher entry, individual cost of inquiries, a list of mortgage customers, making it up, measured, detailed account information, date of collection and so on.
First, the system design goals:
The system for real estate sales in the scientific, standardized, network-based requirements development, through to the front desk, customer files, sales, management fees and implementation of comprehensive management background, even if the front-line staff to implement activities accurately, reduce laborstrength, and also allows access to upper management needs information, play a supporting role in decision-making, so that the level of management to achieve a higher level in order to achieve greater return on investment and customer satisfaction rate.
Computer systems to participate in the daily business management of real estate being sold for the operation and management to provide a more adequate means of expression are as follows:
Real-time data:
For the management of the business to provide the most timely data, including the current status of houses, booking guests analysis, analysis of visiting guests, a variety of indicators such as completion of an accurate report, and provide more accurate and timely data sharing decision-making reference.
Unit hours of data:
At the close of business units, such as: front desk shift change, the end of business day phases automatically aggregated data to facilitate the operator's operation and enhance the system's archiving capabilities, reducing the likelihood of errors and loopholes for the management of an accurate grasp of the progress of workand methods to provide evidence.
During the analysis of data:
Period in a variety of business, including week, month, quarter, year, etc. to provide statistical analysis and comparative data for decision-making provide a variety of operational data for the development of prosecution and a variety of operating performance, including short, medium and long-term plans and the establishment of index systemprovide data base.
Casual analysis of data:
Undertaken by the Centre for the planning of a variety of business activities, promotional programs and incentives to track analysis, calculate the operating costs of each activity, in real time, periodically to reflect the operating conditions through a variety of data, to strictly control costs, provide operational status monitoringpossible.
In addition, market analysis, source analysis, the level of consumption analysis, project analysis, and so selling all kinds of analysis and comparison of functional operation of the market for the decision makers, cost control, business planning, and provide data for reference.
Second, the department set and business process
Sector Organization:
Functions of various departments:
Sales: visiting customer data entry (including the reasons for visiting, purchase intentions, customer the information, purchasing power and requirements; field sales (including reservation, booking, sale, etc.); change / check-out operations (including exchange / refundHousing date, cause, has been movement of payment, breach of contract processing, auto-room, etc.).
Marketing: sales inquiries, statistics, printing, sales analysis (including time, size, property, sales representatives and other analysis).
Develop marketing plans, price management.
Client Department: build customer information network, sub-sector, purchasing power, such as establishing customer profiles;
Record guest comments, through the requirements, the proposed meta-analysis, screening valuable information, sub-time statistical information on customer feedback.
Engineering: provide engineering progress, real estate information and other information, handling of customer design, decoration and other feedback.
Finance Department: Customer payment entry (including proof of entry for each owner has to pay and not payment, mortgage payments, etc.), late fee management, sub-period, single, and gradually cumulative.
Third, the system main modules
(1) front desk receptionist in the real estate sales management plays an important role, the module entry for the reception staff visit customer information in a timely manner, in accordance with the customer fill out registration cards to customers, accurate computer entry for the future to provide reliable statistics of the original queryinformation.
All the original classification by different categories of customer information organization, the formation of detailed, comprehensive customer database, this module can be easily passed to customers to track access and provide to print envelopes, birthdays and other functions automatically prompts customers for marketing activities with ease.
Meanwhile, the reception system can easily view customer history file, in accordance with the industry, the purchasing power of the statistical summary of the different categories, and detailed inquiries, the number of customers visiting, visiting time, purchase intent and other information.
Related modules: the room status inquiries and sales files, price management.
(2) Sales Operation:
Sales including field sales operation module, change / check out operations, sales guide, sales control tables and other functions.
The real-time entry module, dynamic refresh, timely and accurate reflection of the current room status.Easy to check all the rooms have been sold, reserving rooms, rest rooms, check room sales details, sales staff sales performance.
Subscription information management capabilities of the owners of the subscription information to register, modify, change, and other work, while dealing with various types of subscription data management related issues, including clinical setting, homogeneous set, tart fixed, unit exchange and so on.
In addition, the module also provides the sales guide, sales control table, benefits etc, to make sales operation more flexible.
All operations are to retain the date of operation in order to clearly define the responsibilities.
(3) Sales Control:
By operating the console, sales supervisor or manager can see the scene at any time the sales situation, do not enter all the information in this section.
Reserve: View reserve the room details, including the applicant, unit, date of application, retention time, notes, etc.; Reservations: View reservation details, including booking people, their units, the target date, pay a deposit situation; sale: View the saleRoom details, including the purchase of people, unit, date of purchase, the contract is signed and so on.
This module can also be controlled through the sales room status table for all real-time monitoring and control.
(4) Charge Management
Charges after the management module for a variety of housing sales management, including the cost of expediting, receiving, recovery of funds forecast, the analysis of recovered funds, individuals and the management of the overall payment schedule, all the subjects of management fees, day in cash,Bank of receivables management.
This module can be completed by charges associated with some of the work, the main contents include: payment reminder, payment voucher entry, individual cost of inquiries, a list of mortgage customers, making it up, measured, detailed account information, date of collection and so on.
(5) statistical inquiry:
Statistics Query Module include customer, sales, fees and other three statistics, in summary, query and analysis.
Client: visiting customers in phases, classified information, source analysis, feedback and statistics; Sales: sales analysis, including by time, size, property, sales representatives and other analysis, sales plans to complete statistics, cross-analysis, presented Project Statisticsand so on.
Fees: Individual Contributions and inquiries should be payment statistics, the late fee inquiries, Japan and the stage of summary and other charges.
Fourth, the operating system selection (recommended)
(A), network operating systems:
Given the current trends, the company suggested the use of Microsoft WINDOWS NT SERVER 4.0 as the network operating system.
Its characteristics are:
<1> speed:
If a more high-speed network adapters and switching hubs are more to improve the network throughput.
<2> and high flexibility:
From a few users to hundreds of users can be easily achieved.
<3> easy to operate, intuitive
WINDOWS95-style interface is more user-friendly console.
<4> safe;
Recommended backup server side mirror of the system data backup and fault tolerance.
Storage device using the disk array with parity (RAID5) to store vast amounts of information data.
(B), the database system:
If the server is recommended using WINDOWS NT SERVER MICROSOFT database systems using database products, namely: MICROSOFT SQL SERVER 6.5 or 7.0 to manage the data.
(C), workstation operating systems:
Each node station according to their different role, choose MICROSOFT WINDOWS 95/98 or MICROSOFT WINDOWS NT WORKSTATION 4.0 and so on.
Fifth, the system designed
1.Science:
The system, with reference to international trends, the whole system is divided into the following three levels (sub):
Real-time online transaction processing systems (OLTP): this (level) system for the use of computer systems, daily business operations (including reception, appointment, purchase, fees, etc.) to provide various features of the operating point, and including data exchanges, resourcessharing mechanism.
Online data analysis system (OLAP): this (level) system through the network to provide a variety of periodic operational data management and analysis of data, the market for management, cost control, business planning, target system, and provide data for reference.
Data Warehouse System (DATA-WAREHOUSE): Data Warehousing business through the daily summary data, analysis, purification after the archived according to various rules, the system is fully established in the first two levels (real-time online transaction processing systems and online dataanalysis system) on top of data files for the entire system, data analysis, and so a variety of functions.
2.Practicality, convenience:
Practical aspects of focus on practical and functional utility of the unified interface, practical functions as far as possible high in the more direct interface to improve the practical efficiency.
System introduced in the Wizard interface mechanism, for beginners or are not familiar with computer operations staff to provide prompt interface to guide the operator step by step instructions.
Powerful online help system operators to provide assistance for a variety of tips to facilitate the operation.
Intuitive on-screen display, houses, information, operation room directly to the icon display the internal and external layout, structure, distribution, and charts can be directly with the mouse clicks.
3.Normative:
Systems are used in the user interface on the unified model (menu, color, shortcuts, etc.) and using standard WINDOWS95/98 application interface style, to the operator a familiar, intuitive, concise impression.
Other style interface with WINDOWS95/98 also include: error, system dialog, color sets, screen savers and more.
4.Stability:
Stability of the system performance as one of the most important sign is the entire software system from the initial design is the most important factors, so from the system structure of a multi-level client / server system, using a large database back-end database system.
5.Accuracy:
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